Shipping and Returns
At Fresh Fox Boutique we aim to package and send all orders out within 2 business days (this excludes weekends or public holidays).
DOMESTIC ORDERS (Australia)
Unless otherwise specified, Australian orders will be sent via Australia Post and standard delivery will take 2 - 3 business days, depending on your location. If you require your purchase sooner, you can nominate to use the Express service, which will reach most major locations within 1 business day (please note regional areas may take an extra day).
FREE DELIVERY: Orders over $150 Standard Delivery: $5.00 on orders under $150 Express Delivery: $10.00
Please note that international orders may be subject to customs duties or taxes so please contact your local customs authority for all details and rates. Fresh Fox Boutique is not responsible for any such additional charges and will declare the full product value on your customs declaration form.
FREE DELIVERY: Orders over AUD $150 Standard Delivery: $10.00 on orders under AUD $150
REFUNDS & EXCHANGES
If you're not completely happy with your product, you may return or exchange full priced item/s within 7 days from the date the merchandise is delivered. The item/s must be in the same condition you received it in, with tags attached. Please note that if you receive a refund, the amount refunded will be for the original cost of the item excluding shipping costs. If the item/s you purchased is defective please notify us by sending an email to firstname.lastname@example.org as soon as you can. We will replace the item where possible, however if this is not possible, the shipping costs will also be refunded.
Please send your return back to us with registered post and tracking number to the following address:
Fresh Fox Boutique RETURNS
142 Sydney Road
Fairlight NSW 2094
Please allow up to 10 business days for your refund or exchange to be processed. You will receive a confirmation by email when your return or exchange is complete.